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The Retention People (RTP) has agreed a deal with Gladstone Health & Leisure (GHL) to include GHL to the list of official 'Certified Retention Partners'.
news •
17 Nov 2010
Aquaterra Leisure has entered into partnership with The Retention People in order to improve Connect, its IT-based membership retention system.
news •
05 Oct 2010
A number of the health and fitness industry’s leading retention experts are to
stage a one-off UK conference examining how to hold on to gym members in a
fast-changing market.
news •
19 Jan 2015
While it’s true that 13.7 per cent of the UK population now has a gym membership, member retention remains a challenge. Abigail Harris talks to five UK retention experts to find out where it’s being done well
HCM issue 1 2016
Alister Rollins is the founder and CEO of MoveGB, a
free online platform that enables fitness operators to
offer their services.
product innovation •
29 Sep 2016
Inactive health club members who have been successfully engaged into revisiting their club are 45
per cent less likely to cancel their membership – compared to inactive members who received no
interaction.
news •
22 Jul 2016
What’s the single best thing you’ve done in the past year to boost retention? Four operators tell their stories
HCM issue 11 2016
Two of Mid Sussex District Council's Olympos-branded fitness centres are to see the introduction of a new member retention programme.
product innovation •
26 Oct 2007
Myzone has appointed fitness industry veteran Tamara Bailey as key account manager.
news •
06 Sep 2018
The Retention Convention will focus on the impact a happy workforce has on retaining
leisure centre, gym and health club members at its event in May.
news •
08 Mar 2017
Did you have a booming January? That's what's
awesome about our industry - you usually start the
year on a high with your most successful month.
product innovation •
11 Feb 2016
Health club design can play a crucial role in improving member retention – partly by making
exercisers "forget" about pain and feelings of discomfort during training.
news •
12 Jun 2019
Operators must harness the power of positive feedback to enhance their services, facilities and brands
HCM issue 7 2015
What really drives customer retention in 2019? Is it proactive customer care? Frequency of attendance?
Added value provision? Community building? Across the industry, debate on this topic never stops. And
neither does market change.
product innovation •
19 Jun 2019
New research shows there is a simple trick to
extending health club membership life by four
times.
product innovation •
19 Jul 2017
Customer experience management software providers,
The Retention People have rebranded as TRP;
launching their fresh new visual identity across
software, website and brand collateral.
product innovation •
24 Jul 2017
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Work experience is more important than academic qualifications, and secondary spend is a growing focus. Mike Hill of Leisure-net Solutions canvasses the views of some of the UK’s leading health and fitness operators
HCM Handbook 2016
Retention is not the opposite of attrition. Big data is not the same as large data. Real
brand engagement is about understanding the person that's right in front of you.
news •
07 Jun 2016
To improve retention, operators need to become much more surgical in their analysis of why members are leaving, says Kate Cracknell
HCM issue 9 2013
Health club chain Esporta has launched a membership package designed for people who have been made redundant.
news •
28 Apr 2009
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
Encouraging people to plan their gym visits in advance, offering small incentives and sending
text
reminders to members ahead of their workout sessions can help health clubs with their
retention
issues.
news •
17 Dec 2021
The future of retention is not about reacting to lost members, but about creating proactive customer care. Dr Paul Bedford reports
HCM issue 7 2015
MoveGB explores this research and reveals the
surprising 'goal' that, when achieved, produces the
most loyal exercisers.
product innovation •
01 Sep 2016
Are tangible rewards the best way to get members to stick to their exercise regimes? We report on the growing category of exercise reward schemes
HCM issue 4 2016
Is it worth trying to get your members to visit more frequently? Dr Melvyn Hillsdon considers the likely impact on retention rates based on the TRP 10,000 survey
HCM issue 11 2015
Fitness operators looking to improve their member retention should focus on recruiting
"knowledgeable, friendly instructors".
news •
11 Jul 2018
A new job retention scheme, backed by National Lottery funding, has been launched to support
fitness and sports professionals in England.
news •
19 May 2021
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Peloton has secured a critical US$1bn five-year loan to shore up its finances. The loan ...
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Leisure Media has added another heavyweight to its line-up of CEOs for its inaugural HCM ...
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Empowered Brands has signed a deal with European staffless gym chain, Fit+, to be the ...
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Speaking to HCM for its 2024-2025 Handbook, which will be out next month, PureGym managing ...
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Leisure, lifestyle, wellness and entertainment growth investor, Imbiba, has invested in boutique gym brand, 1Rebel's ...
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Urban Gym Group will launch PILAT3S at ClubSportive in Amsterdam next month, to create a ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM magazine
Pilates is having a
moment. Steph Eaves
asks suppliers how
they’re responding
to the demand
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
When a hefty round of investment
coincided with the pandemic, the
CEO of Midtown Athletic Clubs
feared the company – founded by
his grandfather – would go down
on his watch. He talks to Kath
Hudson about the pressure to
keep the business afloat
HCM magazine
HCM People
Belinda Steward
MD of leisure, health and wellbeing, Places Leisure Places Leisure“We need to make it automatic that when people go to their doctor, they’re offered exercise rather than medication where appropriate”
Current vacancies
Civic Partnership Manager Everyone Active
£35,000 - £40,000 + benefits
Bristol, United Kingdom
Sport Centre Team Leader Harrow School
£29,500pa + pension + benefits
Harrow, London, United Kingdom
Fitness Instructor University of Brighton
£23,144 to £25,138pa
Brighton, East Sussex, United Kingdom
Read the latest issue
Featured supplier news
Phil Heath, professional athlete, bodybuilder and 7x Mr. Olympia, has fielded a lot of
questions about bodybuilding without machines. Should bodybuilders be limited to just free
weights? Why?
Featured supplier news
In the dynamic world of indoor cycling, Schwinn has consistently been at the forefront of
innovation. Now, we proudly present the Schwinn Z Bike, the culmination of our legacy of
excellence.
Company profiles
As the UK’s leading provider of both leisure centres and libraries, GLL operate nearly 400 ...
Company profiles
GANTNER optimizes and simplifies the organisation of fitness clubs....
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